Share internally when finance, IT, or site leads ask practical questions about VoxxAgent after deployment.
Client FAQsFAQSupportExpectations
Common questions after agent deployment
Quick reference for stakeholders who want clarity on how the managed model works after go-live.
VoxxAgent TeamMarch 30, 20266 min read
What this guide is for
Frequently asked questions
- Why is my agent in Creating? Our team is still completing setup and validation; you will be notified when it moves to Active.
- Can we change prompts ourselves? Day-to-day behavior changes should go through VoxxAgent so quality and compliance stay controlled.
- Who launches calls? Users your admin provisions, following your internal rules.
- How do we request a workflow change? Use your agreed support channel with examples and priority.
- Where do we see results? In your workspace call activity, history, and reporting areas configured for your organization.
Related next actions
New teams should start with the Active status guide, then outbound or inbound guides depending on your program. Keep this FAQ bookmarked for cross-functional meetings.
Want help with a live workflow?
Our team maintains your deployed agents. For usage questions, first batch launches, or inbound performance reviews, open a ticket or reach the solutions team—we partner with you on operations after go-live.
Related customer guides
Agent Status & Activation
What “Active” means in VoxxAgent and how to start using your agent
Understand Creating vs Active, what changes when your agent goes live, and the first actions your team should take in the workspace.
7 min read
Getting StartedHow to start using your VoxxAgent after deployment
Orient your team to the workspace, clarify who does what post-deployment, and set a simple rhythm for reviews—without touching technical configuration.
6 min read
Outbound CallingHow to launch an outbound call from a live agent
Select a deployed Active agent, confirm readiness, place a call, and verify outcomes—written for operators, not engineers.
6 min read