At a glance
VoxxAgent is built for teams that require security, compliance, and operational clarity. This policy explains what we collect, why it is needed, and how it is protected.
- We do not sell your data
- Your data is encrypted and secure
- You control your data and access
- We use data only to improve our services
Data collection and usage
We collect only the data needed to deliver and improve the platform. This includes account details, service configuration, call metadata, usage signals, and support communications.
We use this information to operate your voice workflows, monitor reliability, improve performance, and comply with legal obligations.
- Account data: name, email, organization, and authentication details
- Service data: agent settings, transcripts, recordings, and analytics
- Technical data: logs, diagnostics, and security events
- Support data: information shared through support channels
Security & infrastructure
We maintain a security-first architecture with layered controls designed for enterprise usage and internal governance.
Encryption controls
Encryption in transit and at rest protects customer data across systems.
Access governance
Role-based access control ensures least-privilege access across teams.
Cloud security
Secure cloud infrastructure with hardened services and managed safeguards.
Monitoring and audits
Continuous monitoring and audit logs support traceability and response.
Your data rights
You retain control of your organization’s data. Subject to applicable laws, you can submit requests through our support team.
- Access your data and review personal information we process
- Request deletion for eligible records or accounts
- Export your data for portability and internal recordkeeping
- Manage permissions to control access by role and user
Data sharing and retention
We share data only with vetted service providers necessary to operate the platform, and only under contractual safeguards. We do not sell customer data.
Data is retained based on service needs, contractual obligations, and legal requirements. When deletion is requested and eligible, data is removed or anonymized in accordance with our retention policies.
Contact
For privacy requests, compliance inquiries, or additional documentation, contact:
support@alnex.ai
Alnex.ai (VoxxAgent)