Your implementation is handled by VoxxAgent. Once your agent shows as Active, this guide explains what that means and how your team should work with it.
Use this guide when your organization has been notified that deployment is complete—or when you see your agent move out of Creating and into Active in the workspace.
It does not cover technical build or prompt work; that is part of our managed deployment. Here we focus on what you should understand and do on the business side once the agent is live.
While an agent is in Creating, our team is finishing configuration, telephony alignment, and internal checks. You may see limited or no calling activity yet, and that is expected.
When an agent becomes Active, it is cleared for the calling and monitoring workflows your agreement covers—such as outbound calls, batch runs, or inbound tracking—according to how your workspace was set up for you.
Share this with new workspace admins, shift leads, or anyone who will launch calls or review activity. It is the right reference during onboarding and whenever you expand to a new team or region.
Before you scale calling, confirm business hours, compliance rules, and internal approval steps with your VoxxAgent contact if they apply to your program.
In the first days, review call outcomes, status distribution, and any transfers or escalations your team defined. Patterns here tell you whether volume should increase or whether you should request a workflow adjustment from our team.
Keep a short internal FAQ for reps: when to retry a call, when to pause a batch, and who to contact at VoxxAgent for product or workflow questions.
Want help with a live workflow?
Our team maintains your deployed agents. For usage questions, first batch launches, or inbound performance reviews, open a ticket or reach the solutions team—we partner with you on operations after go-live.
How to start using your VoxxAgent after deployment
Orient your team to the workspace, clarify who does what post-deployment, and set a simple rhythm for reviews—without touching technical configuration.
6 min read
Outbound CallingHow to launch an outbound call from a live agent
Select a deployed Active agent, confirm readiness, place a call, and verify outcomes—written for operators, not engineers.
6 min read
Performance & ReportingHow to read VoxxAgent call statuses and activity logs
Decode common statuses, understand activity timelines, and know when a pattern is a normal variance versus a signal to contact support.
6 min read
Client success
VoxxAgent deploys and maintains your agents. For day-to-day usage questions, launching your first batch, or reviewing inbound performance, reach our solutions and support team—we partner with you on the operational side.
